Your CCTV guide
Tips, tricks, how to guides, glossary and everything you need to know about CCTVFAQ
These are some of the most frequently asked questions from our customers.
Why buy from CCTVLINK
CCTVLink is a direct importer and distributor of security cameras, surveillance systems, CCTV equipment and accessories for home, business and government. :
Most importantly we provide the best customer service & technical support in the industry. We also strive to provide the most competitive pricing possible
…something else to consider
Our directors have been in the security and CCTV game for 20 years and are experts in their field.
When you buy from us you are assured of support, advice and technical expertise that cannot be matched in the industry
How many cameras do I need?
When setting up a home or office security system, the ideal camera setup, including how many cameras should be used, depends on the characteristics of the area being surveilled, the type of assets being protected, and the type of security camera being used. Generally, having multiple, overlapping security cameras is best in terms of surveillance effectiveness, although this also increases the cost of the overall system.
The most obvious and common place to install security cameras is in entry and egress points. Pretty much everyone who comes into the home or office must pass these points, providing an excellent opportunity to capture them on video.
To capture the faces of those who are missed by the cameras at the entry points, the next best place for cameras is in any traffic choke points.
Read more about Designing an Effective Video Security System here
What is your guarantee and returns policy
Our products carry a 12 month warrantee. It is up to the client to send (and pay for the courier costs) us the faulty goods. we will test the products and if faulty, repair or replace it and send the product back to the client within the borders of South Africa. CCTVLINK will pay for the couriers to return the product to the client within the borders of South Africa. If the product was found to be not faulty, the client will pay for the courier costs back to the client.
If you are not happy with your purchase made you may return the products within 30 days with its original packaging for a refund. The products must be free of any damage or scratches.
Please note that there is a 10% handling fee which will be deducted from the price. Shipping costs are for your account when returning the products.
How do you send the products
Orders from R1 - R1999 will be shipped by courier at a flat rate of R95. Orders for more than R2000 will be shipped FREE by courier directly to your door.
We ship anywhere in South Africa
If you are not in SA please send us an email and we will quote on international shipping
Every item we ship is fully insured, if it gets lost or damaged we will send you a replacement.
Once you have placed your order and paid it takes us 2-4 working days to pack and prepare your order, it is then shipped and the tracking details will be sent to you by email. Courier orders take 2-5 working days once shipped.
What are my payment options?
We make it as easy as possible to shop from us. We offer you a number of ways to pay.
Credit Cards
We accept all major Visa and Mastercard credit cards and debit cards, online through our secure payment gateway.
EFT
You have 2 options with EFT (Electronic Funds Transfer) We can also accept a Direct EFT payment via our payment portal. When choosing this option you will be taken to your secure banking website where you can transact safely and securely. To do this select the PayFast option and then select Instant EFT (read more about this payment option here). Alternatively you can select the EFT payment option when checking out. We will then send you an invoice and you have 24 hours to pay your order before it is cancelled. Please note that we will only ship the order once payment reflects in our account (2 to 3 days)
Other payment options
Through the PayFast gateway you can also pay via Paypal, Ukash, MiMoney or Wallet (Read more about these options here)
COD
We also offer a COD (Cash on Delivery) option: We are in JHB, so this option is only for customers in the JHB area. We will personally deliver the product to your door and you can pay Cash on delivery. This is strictly Cash ( notes ) on delivery, for credit cards please order from the site.
This service costs an extra R300 per order ( not per item )
Deliveries will only take place on weekdays during office hours.
For insurance reasons we do not allow collections.
If you would like to order by COD, please send us an email info@cctvlink.co.za
DIY videos
Go to our YouTube channel for more videos
Wired vs. Wireless Cameras
Everything is going wireless these days. It is more convenient, cheaper, and easier to install. However, wireless equipment is not as secure as wired equipment. Any wireless signal, whether from a home’s Internet connection or from a security system, can be pirated. For this reason, high-security installations always used hard-wired security cameras. The extra work pays off in greater security.
Digital vs. Analog Cameras
Originally, all security cameras were analog; however, today, many are digital. The video signal is digitized in the camera, and then transmitted to the control/recording center in a digital form. This allows the use of Cat -5/Cat-6 cables (Ethernet cables), which are much less expensive to buy than the coaxial cables needed for analog cameras
Conventional vs. IR Cameras
Night vision infrared cameras (IR) are very fashionable. Many video security packages come with IR cameras. However, some important issues need to be considered when using IR cameras. First, they do not capture the same level of detail as a conventional camera. While facial recognition is possible with IR cameras, it is more difficult, requiring a trained investigator.
The other big problem with IR cameras is that they are limited in range by the IR light source used. Most only have an IR LED mounted on the camera. This can limit the range to as little as 10 meters Additional IR lights can be installed, away from the camera, increasing the range. Always test an IR camera installation to ensure that there is adequate IR lighting in the area where the image needs to be captured
Dome vs Bullet Cameras
Dome Cameras
As the name suggests, these are small CCTV cameras that are mounted inside of a dome, and are typically mounted to ceilings and used in a variety of applications such as corridors, near till points in retail environments, and even in public transport mediums like buses and trains.
Bullet Cameras
Bullet cameras usually mount to the side of a wall and look like the barrel of a shotgun or a bullet casing.
Click to view our handy flowchart
Fixed vs. Panning Cameras
Many people like panning cameras, more for the fact that they are providing a changing scene, rather than a constant, still image. However, any criminal can time the pan of the camera and find a "window" to slip through. For this reason, panning cameras should only be used in conjunction with other fixed cameras. In such a case, the criminal may pay so much attention to the panning camera that they ignore the fixed one.
Panning cameras are the most useful for keeping a general eye on a large area, looking for potential problems. However, for gathering evidence of a crime, fixed cameras are better.
Types of video recorders
DVRs
Short for “digital video recorders”, these devices are used for storing footage received by one or more cameras. They are called digital recorders because they use computer hard drives to store film footage rather than cassette tapes like the ones commonly used for many decades.
NVRs
Unlike a DVR, a NVR is not limited to the same area as your cameras cabling to one section. The unit can be placed virtually anywhere, it simply just needs to be on the same LAN network as the IP based cameras.
NVR vs DVR – The difference between an NVR and DVR can be confusing to many. A network video recorder (NVR) records IP cameras that are transmitted via a network cable. These cameras connect to an NVR either by way of a network switch or router and in some cases directly to the recorder itself. In essence, NVRs record IP cameras. Digital video recorders (DVRs) are synonymous with recording analog or coax based cameras. Newer HD-SDI or HD-CVI cameras also transmit via coax cable and also use DVRs to record. So in short, a DVR records cameras that are connected via a coax cable. There are more technical details involved explaining the two technologies but for the purpose of this article we will keep it as simple as possible. They both record cameras and offer the same similar options but they record different transmission methods.
Lenses
Proper lens selection is probably the most critical aspect of camera selection. The first issue is whether to use a lens with a manual iris or one with an automatic iris. The iris controls the amount of light entering the camera. In cases where this is a constant, such as in the reception area of an office, a manual iris is best. Then it can be set for maximum visibility and left that way. In cases where the camera is subject to changes in light level, such as outdoors, an automatic iris is best. The other major issue involving lenses is the focal length. This determines the camera’s viewing angle. As previously mentioned, it is important not to waste the camera by taking pictures of empty walls. Proper lens selection provides the ability to surveil the necessary area and no more.
| Focal Length | Viewing Angle Width | Viewing Angle Height | Field of View at 10 feet | Field of View at 25 feet | Field of View at 50 feet |
| 3.6 mm | 74° | 55° | 15 ft. | 38 ft. | 75 ft. |
| 4.0 mm | 69° | 49° | 12 ft. | 30 ft. | 30 ft. |
| 4.3 mm | 65° | 45° | 11 ft. | 28 ft. | 58 ft. |
| 6 mm | 42° | 32° | 8 ft. | 19 ft. | 38 ft. |
| 8 mm | 32° | 24° | 6 ft. | 14 ft. | 29 ft. |
| 12 mm | 22° | 17° | 4 ft. | 10 ft. | 19 ft. |
| 16 mm | 19° | 15° | 3 ft. | 7 ft. | 14 ft. |
| 60 mm | 5° | 3° | 1 ft. | 2 ft. | 4 ft. |
The field of view mentioned in the above chart is only the width. As security cameras still use a 4:3 aspect ratio, which means that the image height will be 75 percent of the width. To determine if a specific camera and lens arrangement will work to surveil a particular area, it is best to lay out the camera’s location and the viewing angle on a floor plan of the building, showing exactly how wide an angle will be covered. This should be done for both the width and the height.
Hard Disk Drives
Desktop drives vs. surveillance-class storage
You wouldn’t use a bicycle to transport cargo across the country because it’s not the right tool for the job. You also shouldn’t use a desktop hard drive in your surveillance security system because it wasn’t designed for that application.
WD Purple surveillance-class storage has been tested to be compatible in a wide-range of security systems. These drives are designed to replace standard desktop drives that were not designed for the harsh 24/7 always-on, high-definition surveillance environment. Desktop drives are built to run for only short intervals and are not engineered to withstand high-temperature fluctuations and equipment vibrations found in a typical surveillance application.
Glossary of terms
A B C D E F G H I J K L M N O P Q R S T U V W
A
Angle of View – It is the angular extent of a given area that is covered by a picture. If you wish to cover a wider area through your security system, then such a camera and lens combination should be selected which has a higher Angel of View. Attenuation – It means the loss or reduction in an electrical signal, occurring due to absorption, scattering or interference. Aspect Ratio – It is the ratio between the height of the picture frame and its width.
B
Buffer – Buffer is the material that surrounds the fibre to shield it against physical damage or harm.
C
Crosstalk – It is an unsolicited signal which affects the video signal.
D
Desktop Switcher – A Desktop Switcher is an instrument used to switch the video signal from various cameras to one or more screens. Dwell Time – It is the time duration for which a switcher holds a camera before switching to the next camera in the arrangement.
F
Field of View – In simple terms, Field of View is what a person will be able to see via the camera. Frame – It is a comprehensive image made up of horizontal and vertical lines.
G
H
I
Ident – All the characters that are created on a video signal are included in the Ident, such as titles, time and date, etc. Incident Light – This is the amount of light which is on an object.
L
Lux – Lux is a unit of measure which determines the intensity of a light source.
M
Monochrome – A Monochrome is a black and white image. Monochromes are usually suggested for use with cameras that are placed outside your workplace or home, simply because they have superior picture resolution during night-time. Monitor – It is a device which displays video signals to be watched by the user of the security system.
N
O
P
Q
Quad – A Quad is a device which shows up to four cameras on the screen of the monitor at the same time.
R
Roll – It is the loss of vertical synchronization which often results in the image being distorted and causes it to move up or down on the monitor.
S
Screen Splitter – It is a device which displays the views from two different cameras on a single screen simultaneously. The split can be set horizontally, vertically or in such a manner wherein one image is placed into another.
T
Time-Lapse Recorder – This is a video recording device which reduces the speed at which images are recorded.
